Deichmanske bibliotek, the Oslo Public Library, is the public library servicing the county of Oslo, and is available to all citizens of Oslo. The library consists of a large main branch in the center of the city, and has many smaller branch libraries spread throughout the city. In this service guarantee, you can see what you can expect of our services.
Library patrons can expect us to offer
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knowledge
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information
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cultural values
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facts and entertainment
You can expect
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to feel welcome
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to be treated with respect
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to have your queries answered by qualified personnel
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that your information needs are treated with discretion
Library services
Library patrons can contact us in various ways:
When at the library, you can expect
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that use of the library´s collections is free
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the personnel to find material for you while you wait
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that when material you need is not available, you can reserve it and will be notified by post or e-mail when it has arrived
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well-organised collections that are easily navigated
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that we are interested in your acquisition suggestions
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to have a library card issued in your name upon request if you wish to loan material to take home with you, and that all loans are subject to current regulations
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to receive a receipt for all loans and returns
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for a fee, to be able to make copies of material from certain parts of the collections for private, non-commercial use
When you contact us by telephone, you can expect
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an answer to your query while you wait
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that if your query requires time to answer, we will tell you when we will have your answer and/or material ready, and that this will take no longer than a week
When you write or fax us, you can expect
The 24-hour Library
On the library´s homepage www.deichman.no you will find the following services:
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Search our catalogue. Here, you can see if the library has a book you want to read, a particular poem you are interested in, music you want to listen to, or you can browse our photographic database.
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Detektor is the library´s collection of quality-controlled Internet links. The sites you will find here are to a great extent chosen on the basis of questions from patrons.
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Bazar is a multilingual guide to your rights and responsibilites in Norway.
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Biblioteksvar (Ask the Library) is the library´s virtual referance service, where you can have your questions answered in the course of the following business day. You can have your question answered in Norwegian as well as other Nordic languages, or English.
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Chat with a Librarian and get an answer in realtime.
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SMS Send a question via Short Message Service from your cell phone and receive an answer as quickly as possible, by the end of the next business day at the latest.
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The School Workshop is the library´s Net service specially designed to meet the needs of school children.
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Book tips is the place to go for recommendations and good literature-related links.
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MappaMi, our patron account management module, gives you the opportunity to keep an eye on and renew your loans, to reserve material and see when you can pick up material you´ve reserved, and to register you areas of interest.
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Our Opening hours
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Our rules: Children
- Our rules: Adults
Patron instruction
Your comments are important to us! They are our basis for improvement!
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If your expectations are not met, we will take a critical look at what we can do to improve our service.
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The patron has the right to be informed of decisions the library makes that restrict the patron´s access to library services. The library is also obligated to inform the patron of his/her right to contest the decision.
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We appreciate all comments that can help us improve our service.
Deichmanske bibliotek
Arne Garborgs plass 4
0179 OSLO
Tel: 23 43 29 00
E-mail: deichman@deichman.no
Welcome to Deichmanske bibliotek!
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